Frequently Asked Questions
On this page you will find answers to all of the most common questions we receive about our products and company. If you cannot find the answer you’re looking for, please use the button below to contact us and we will be happy to assist.

Account
Courses
Pricing
Account
Can I check how much time is left within my course subscriptions?
You can check this anytime from within your profile. Log in to your account and click the “My Courses” button – from here you will easily be able to see the time remaining on your current subscriptions.
Help – I’ve forgotten my password!
We’ve all been there… To reset your password, click here. Input the email you use to log in and we’ll email you instructions to reset your password.
How do I change my email preferences?
You can change these anytime from within your profile. Log in to your account and click the “Email Notifications” button – from here you will easily be able to adjust email marketing settings to suit your preferences.
How do I change my password?
If you know your current password, log in to your account and click the “Account Details” button – from here you will easily be able to change your password. If you have forgotten your password, click here to reset it.
How do I create an account?
Accounts are created as part of the course enrolment process. Create your account now either by enrolling in a Free Trial or by purchasing one of our full Courses.
Courses
Can I earn National 5 qualifications through National5.com?
No – only the SQA can award National 5 qualifications. National5.com is a publisher of online exam preparation courses designed to help students excel in their SQA National 5 exams; the exams themselves are administered by schools, colleges or other accredited institutions.
How do I access courses?
Courses you have either purchased or have a free trial of can be accessed from within your account. Log in to your account on any device and you will immediately be able to see all courses you have access to.
What subjects can I study?
At the moment we have two courses which together cover all aspects of National 5 Maths. We are working very hard to bring new courses to our students as soon as possible. Subscribe to our mailing list and we’ll notify you as soon as new courses are released.
What’s included in your courses?
We offer two styles of courses: Curriculum Breakdown and Past Paper Breakdown. Curriculum Breakdown courses include detailed theory explanations, fully worked examples, video tutorials and intelligent quizzes, offering a comprehensive overview of the entire curriculum of your chosen subject. Past Paper Breakdown courses provide a detailed analysis of all previous past paper questions of your chosen subject with fully worked solutions discussed in depth in video format. We offer an attractive discount when students purchase both course styles for their chosen subject.
Which age groups are your courses designed for?
All of our courses are designed to help students excel in SQA National 5 examinations. National 5’s are typically undertaken by students in the 14 – 19 age range, but of course our courses are equally suitable for adult learners pursuing National 5’s later in life.
General
What is National5.com?
National5.com is a publisher of market-leading online exam preparation courses designed to help students excel in SQA National 5 examinations. We offer the most detailed, feature-rich online courses on the market at highly competitive prices. All courses are delivered by extremely experienced professional tutors who specialise exclusively in the Scottish curriculum.
What is your mission statement?
Our mission statement is to democratise Scottish students’ access to quality supplemental education. Traditional private tuition is prohibitively expensive for many families and offers those who can afford it an unfair advantage with respect to academic progression, university entry and potentially employment prospects thereby perpetuating entrenched socioeconomic inequalities. We believe National5.com is well positioned to help level the Scottish educational playing field by offering our premium quality resources at an inclusive price point that is up to 90% cheaper than traditional private tuition.
Payment
Do my course subscriptions automatically renew?
Absolutely not. Unlike most online products today, we will never automatically charge you to renew your subscription to any of our courses once your access period expires. All our courses come with one year’s unlimited access from the time of purchase – if you wish to extend your access period beyond this, you must manually purchase a new subscription. You can check the time remaining on your current course subscriptions anytime from within your account profile.
What is your refund policy?
We are so sure you’ll love our courses that we offer a 14-day 100% money back guarantee. If you’re not entirely satisfied with your course, contact us within 14 days of your purchase to receive a full refund. *Please note that to limit exam-time abuse of this guarantee we are unable to offer the guarantee on purchases made during April or May – please refer to our Terms & Conditions for more information*
Pricing
Are National5.com courses cheaper than traditional tuition?
Yes, by up to 90%! Our mission statement is to democratise Scottish students’ access to quality supplemental education, and part of our strategy to achieve this is our commitment to delivering premium quality resources at an inclusive price point.
Can I trial your courses before purchasing them?
Yes, we offer a 3-day free trial. This gives you unlimited access for 3 days to selected parts of our two maths courses. After this time, you can purchase the courses to gain full access.
Do you offer any guarantees?
Yes, we are so sure you’ll love our courses that we offer a 14-day 100% money back guarantee. If you’re not entirely satisfied with your course, contact us within 14 days of your purchase to receive a full refund. *Please note that to limit exam-time abuse of this guarantee we are unable to offer the guarantee on purchases made during April or May – please refer to our Terms & Conditions for more information*
How long will I have access to a course after purchasing it?
Unlike other resources which suspend your access when the academic year ends, all of our courses come with one year’s unlimited access from the time of purchase. If you wish to extend your access period beyond this, you must manually purchase a new subscription – we will never automatically renew your subscription. You can check the time remaining on your current course subscriptions anytime from within your account profile.
How much do courses cost?
Our National 5 Maths: Curriculum Breakdown and National 5 Maths: Past Paper Breakdown courses are individually priced at £99 per year. However, we offer an attractive discount when students purchase both courses.
Technical
Can I access my courses on any device?
Yes, all courses are hosted in the cloud and optimised for use across desktop, tablet and mobile devices so you can learn wherever, and whenever, suits you best.
Help – I’m having technical issues using my course!
Contact us to alert us to the problem and our team will reach out to you swiftly to resolve it so you can get back to learning ASAP!